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Shipping Policies & Rates

"SHIPPING" - Includes the following... UPS or FED-EX shipping charges for Priority Overnight Delivery, Special, insulated packaging, Corrugated shipping box, Frozen ice gel packs, and Saturday Delivery Fee if chosen.

It is a calculation of the total weight of seafood items ordered plus extra weight due to ice packs, seaweed, and other packaging materials. For most orders, the extra weight is 7 pounds. Orders requested for Saturday Delivery will include an extra UPS/Fed-Ex charge of $15

It is very important for our customers to understand that for us to ensure quality and freshness, all seafood is packaged in specially designed insulated foam boxes with frozen gel packs. The foam box is set in a corrugated box and delivered overnight via Fed-Ex or UPS. Quality Fresh Seafood has a special contract with Fed-Ex and UPS that allows us to ship our quality, insulated cartons at a reasonable rates.

Most all of our seafood, is shipped overnight to your home or place of business. Salt Cod is the only exception sometimes (See Below). Orders must be placed by 1:00 p.m. EST for next day delivery. Fed-Ex/UPS will deliver your lobsters to your door between 9 a.m. and 5 p.m, but most cases it's between 10 a.m. and 12 noon. We have waived the signature required on all orders, however, we recommend someone be home to receive the package. Quality Fresh Seafood can not be held responsible if no one is home and the package is left unattended. PLEASE notify recipients when giving our seafood as a gift and shipping out for delivery.

Salt Cod includes 2-Day Shipping!! Except during the hot summer months, we can shipped Salt Cod to you via "2 Day Delivery" saving some on shipping. Salt Cod orders of 1 to 5 pounds will have shipping included. If 2-Day Delivery is available, it will be stated and calculated in the price accordingly.

ALL Clambakes include FREE Shipping!!

Though rare, unfortunately, sometimes packages or packaged items are damaged due to rough handling during delivery. If this happens, please contact us immediately. We will promptly handle your situation. Do not discard any of the products. Quality Fresh Seafood guarantees the quality of its lobsters on the scheduled day of delivery. Please examine the carton upon arrival. If the carton appears to have been damaged, it may have caused injury to the lobsters or have let warm air enter the carton. Call Customer Service IMMEDIATELY upon DELIVERY! All claims must be made on day of delivery by calling 888-205-8848. No claims will be honored if not made on day of delivery. If you have any questions, e-mail CustomerService@QualityFreshSeafood.com or call 888-205-8848.

Choosing a Delivery Date:
Please keep the following in mind when choosing a date:
Signature Release:
Private Residences :
Apartments and Condos:
Locations:
Packaging:
Complete and Accurate Addresses:
Delivery Availability:
Holiday Schedule:
Shipping & Handling Rates:



Choosing a Delivery Date:

Tell us the day you would like your seafood delivered at checkout. Scroll to "Choosing Shipping Method"

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Please keep the following in mind when choosing a date:

Priority Overnight delivery is available Tuesday through Friday at no additional charge. Priority Overnight Saturday Delivery is available (in most but not all cities) for an additional $15.

UPS and Fed-Ex DO NOT delivery Sundays-Mondays.

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Signature Release:

UPS and Fed-Ex will NOT require a signature for delivery of your orders. However, we recommend that someone be available to attend to the order. PLEASE notify recipients when giving our seafood as a gift and shipping for delivery.

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Private Residences :

FedEx/UPS will leave the package at your home if no one is available to receive it.

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Apartments and Condos:

Please be aware that FedEx/UPS shipments to apartments and condos must be received by a person, or have an office (front desk) where the package may be left. **If you are sending the package as a gift, please notify the gift recipient that a UPS/FedEx delivery will be arriving, so that they can attend to it once delivered.

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Locations:

We currently ship to the 48 contiguous states of the United States ONLY. Shipping to Hawaii and Alaska is not available at this time.

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Packaging:

Insulated Packaging:

All Quality Fresh lobsters are shipped live to your home or office. Experience has taught us that the lobsters travel best in our custom-designed, insulated packaging. Therefore, we do not offer clambakes in tins, or pans, or other items that can affect the quality of the seafood. Instead, the lobsters are placed in a special insulated carton, packed with ice packs and sent off to you. Larger quantities of lobster may be placed in a specially prepared carton with Styrofoam compartments. This protects the lobsters from damaging one another during travel.

It is very important for our customers to understand that for us to ensure quality and freshness, all seafood is packaged in specially designed insulated foam boxes with frozen gel packs. The foam box is set in a corrugated box and delivered overnight via Fed-Ex or UPS. Quality Fresh Seafood has a special contract with Fed-Ex and UPS that allows us to ship our quality, insulated cartons at a reasonable rates.

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Complete and Accurate Addresses:

Please be very careful and double check to make sure that all addresses are correct. We can not guarantee deliveries made to incorrect addresses. Couriers are unable to deliver to P.O. Boxes.

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Delivery Availability:

Please be aware that situations may occur that affect delivery availability. All fresh seafood comes directly from fishing boat captains and the supply is NOT guaranteed. Also, major holidays and weather conditions may affect delivery availability. We cannot guarantee delivery due to weather conditions, but in most cases we can re-ship an order or give store credit. We will contact you promptly, if we can not fulfill your delivery request.

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Holiday Schedule:

We recommend that you place your order as far in advance as possible for holiday orders.

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Shipping & Handling Rates:



**PLEASE NOTE** All seafood is packaged in specially designed insulated foam boxes with frozen gel packs. Please see PACKAGING section.

"SHIPPING" - Includes the following... UPS or FED-EX shipping charges for Priority Overnight Delivery, Special, insulated packaging, Corrugated shipping box, Frozen ice gel packs, and Saturday Delivery Fee if chosen.

ALL CLAMBAKES have FREE Shipping, UNLESS you add to it in your order. Extra shipping will apply. Salt Cod has shipping calculated for 2-Day Delivery when available, otherwise, Priority Overnight Shipping Charges are included in the price.

Unless stated in the description of the item, most all other seafood will incur shipping charges. The total weight of your order includes the total weight of the items in the order plus the extra weight of ice packs, (this can be 7 for most orders, but 10 for larger orders).


FOR A SHIPPING QUOTE: Place items in your Cart and VIEW CART. Review the items, put in your zip code and select APPLY and the shipping charges will be shown in your order details.

Please call us for special events and/or high volume orders.

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Copyright Quality Fresh Seafood, LLC, 2003. All rights reserved



Five Star Service


All orders must be received by 12:00 noon Eastern Time if you would like to receive next day delivery.

We proudly accept MasterCard, Visa, American Express, and Discover.

Please email us at CustomerService@QualityFreshSeafood.com if you have any questions.


Clambake Photos Copyright 2004 Quality Fresh Seafood, LLC. All rights reserved. These images may not be copied without written permission. All other photos Copyright 2004

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